Payment & Cancellation Policy

PAYMENT POLICY

Diamond Nation LLC requires all Camp, Instructional Program, or League (Individual) to make payment in full upon registering. Deposits may be accepted for team events such as leagues and tournaments. Registration for all events is limited. Payment in full for all events is due 45 days prior to the start of the event.

Visa, Mastercard, Discover and American Express are accepted online and by phone.

Checks can be sent to Diamond Nation LLC, 129 River Road, Flemington, NJ 08822.

REFUND POLICY

Diamond Nation LLC requires all requests for refunds to be made in writing 30 days prior to the start of the event.

Camp & Instructional Programs Cancellation Policy (Individual Player): Payment in full is due upon registration. Participants who cancel 2 weeks prior to the start of a camp session may submit in writing for a refund or credit request less a $100 non-refundable deposit. Cancellations after 2 weeks prior to the start of a session will not receive a refund or credit unless accompanied by a physician's note.

League Cancellation Policy (Individual Player): Payment in full is due upon registration. Participants who cancel 2 weeks prior to the start of a league session may submit in writing for a refund or credit request less a $100 non-refundable deposit. Cancellations after 2 weeks prior to the start of a session will not receive a refund or credit unless accompanied by a physician's note.

Lessons (Individual Player): Lessons are non-refundable. You may transfer to another customer or use a portion of payment for another event, camp, or clinic at Diamond Nation. The portion of payment transferred will depend on how many lessons have already been used. Note that breaking a lesson package will cause the lessons used to revert back to full price. Portion of payment cannot be used for pro-shop or concessions.

League Cancellation Policy (Teams): Deposits amounts for leagues fluctuate depending on the league and are set forth in the registration process. The dedicated deposit amount is non-refundable. Any cancellations made will result in the loss of this deposit. There will be absolutely no refunds for cancellations within 30 days of the league start date. Final payment is due 45 days prior to the start of the league.

Tournament Cancellation Policy (Teams): A non-refundable deposit is due upon registration (deposit price is listed in tournament details). Any cancellations made will result in the loss of this deposit (unless tournament is cancelled at least 30 days prior to event due to CBOC). There will be absolutely no refunds or credits for cancellations within 30 days of the tournament start date. Final payment is due 45 days prior to the start of the tournament.

TOURNAMENT INCLEMENT WEATHER

If rain comes into play, we will do everything we can do to stay close to the original game schedule. The A-TURF fields will limit rain outs and delays. If we need to change the schedule because of the inclement weather, we will do our best to try to maintain the original tournament format schedule. All rain out games may not be made up depending on time constraints.

In case of scheduling changes, it is the team’s responsibility, not the tournament committee, to make sure they are aware of the new schedule or any scheduling changes. This information will be posted at the complex when it becomes available as well as on our website.

Any games not played due to inclement weather should refer to the credit index below.

Weather Hotline- 908-284-1778 ext.150

TOURNAMENT CEASED/CANCELLED DUE TO CIRCUMSTANCES BEYOND OUR CONTROL (CBOC)

Not often there are circumstances beyond our control that inhibit us from playing. Examples include, but are not limited to, national disasters, shutdowns instituted via government officials, power outages, etc…).

In cases such as these please refer to our cancellation policy and/or the credit index. It should be understood that if the tournament is cancelled at least 30 days prior to the start date then a full refund or credit can be given. If the tournament is cancelled within 30 days of the start date, or play is stopped during the event, then please refer to the credit index below.

CREDIT INDEX BELOW

3 game minimum tournaments

Play 0 Games- 100% credit (no refund)

Play 1 game –70% credit (no refund)

Play 2 games – $100 credit only (no refund)

4 game minimum tournaments

Play 0 games- 100% credit (no refund)

Play 1 game –70% credit (no refund)

Play 2 games – 50% credit (no refund)

Play 3 games – $100 credit only (no refund)

5 game minimum tournaments

Play 0 games- 100% credit (no refund)

Play 1 game –70% credit (no refund)

Play 2 games – 50% credit (no refund)

Play 3 games – 30% credit (no refund)

Play 4 games – $100 credit (no refund)

Diamond Jacks and Finch’s Aces Payment and Cancellation Policy:

The billing system for the Diamond Jacks and Finch’s Aces is fully automated. A method of payment is required to auto-bill on the due dates indicated. It is the parents’ responsibility to notify Diamond Nation if there is a change in the method of payment (i.e. credit card renewal, account closed). Diamond Nation reserves the right to charge a $25 service fee for all declined transactions. Payments unable to be processed will be considered delinquent and the player may be subject to removal from the program for non-payment.

A ‘second child’ discount of 20% can be applied in the event that 2 siblings are enrolled concurrently in the program. The discount applies to the lower priced selection.

A ‘third child’ discount of 65% can be applied in the event that 3 siblings are enrolled concurrently in the program. The discount applies to the lowest priced selection.

Any discounts must be applied manually by Diamond Nation staff and cannot be applied during an online registration process. Please contact Nick Massari via email nmassari@diamondnation.com for assistance.

The following policies are in effect regarding Refund Requests for the Diamond Jacks and Finch’s Aces program:

Requests for refunds due to non-medical reasons must be received 4 weeks prior to the start of the season to be considered a valid request. No requests will be considered if received within 4 weeks of start date of season.

Pricing on the season automatically reverts to the retail value of the season, discounts no longer apply.

A portion of the fee will be retained to cover administrative, scheduling, facility usage and other costs incurred for the program. The portion retained will be 10% of the retail value of the season.

Requests for refund must be put in writing and submitted to Diamond Nation. Electronic submissions will be accepted, provided that a return receipt is requested so that receipt can be confirmed. Email submissions should be sent to nmassari@diamondnation.com. Mail in or drop off requests should be sent to Diamond Nation, 129 River Rd., Flemington, NJ 08822 – Attn: Nick Massari.

Requests for refunds due to medical reasons mid-season will be evaluated on a case by case basis and must follow these guidelines:

Pricing on the season automatically reverts to the retail value of the season, discounts no longer apply.

A portion of the fee will be retained to cover administrative, scheduling, facility usage and other costs incurred for the program. The portion retained will be determined on a case by case basis.

Requests for refund must be put in writing and submitted to Diamond Nation. No electronic submissions will be accepted. Mail in or drop off requests should be sent to Diamond Nation, 129 River Rd., Flemington, NJ 08822 – Attn: Nick Massari. All requests for refunds based on a medical reason must be accompanied by a physician’s note.

In the event that the player is injured during Diamond Jacks and Finch’s Aces activity, notification must be made immediately to Diamond Nation. This notification will be accepted via email to nmassari@diamondnation.com and must be corroborated by the Incident Report submitted by the Diamond Jacks and Finch’s Aces coach of the team. If it is determined that the player cannot complete the season, a prorated portion of the season may be refunded or held as a credit toward a future season.

Pro-rations will be based on participation, length of season, and number of sessions attended.

All refund requests are subject to review and approval by the General Manager. Diamond Nation will make a determination and process any approved refunds within 30 days of the request.