Payment & Cancellation Policy
PAYMENT POLICY
REFUND POLICY
League Cancellation Policy (Individual Player): Payment in full is due upon registration. Participants who cancel 2 weeks prior to the start of a league session may submit in writing for a refund or credit request less a $100 non-refundable deposit. Cancellations after 2 weeks prior to the start of a session will not receive a refund or credit unless accompanied by a physician's note.
Lessons (Individual Player): Lessons are non-refundable. You may transfer to another customer or use a portion of payment for another event, camp, or clinic at Diamond Nation. The portion of payment transferred will depend on how many lessons have already been used. Note that breaking a lesson package will cause the lessons used to revert back to full price. Portion of payment cannot be used for pro-shop or concessions.
TOURNAMENT PAYMENT & CANCELLATION POLICIES
PAYMENT POLICY AND SCHEDULE
All program purchases require an initial payment. This initial payment will either be a deposit or full payment depending on the program. Spaces in Tournaments and Camps cannot be secured or reserved without submitting an initial payment.
For all tournaments, final balances are due forty-five (45) days prior to the start of the program.
In most cases, final payments will be automatically collected using the same form of payment used to submit the initial payment.
We reserve the right to remove teams or participants from programs, without refund, credit or other future consideration, if scheduled payments are not made.
CANCELLATION POLICY
For 3-Game Minimum, 4-Game Minimum
Cancellations More Than One Hundred and Twenty (120) Days in Advance: All initial payments, including any deposits and any additional payments made as of this cancellation date, are non-refundable. However, these payment amounts may be applied as credit toward a future tournament program.
Cancellation Between Forty-five (45) and One Hundred and Twenty (120) Days in Advance: Any deposit made as of this cancellation date is forfeited, and not eligible to be applied as a credit. Any additional payments (other than any deposit) made as of this cancellation are non-refundable but may be applied as a credit toward a future tournament program.
Cancellation Fewer Than Forty-five (45) Days in Advance: All initial payments, including any deposits, and any additional payments made as of this cancellation date, are forfeited and not eligible to be applied as a credit.
All credits must be used by December 31 of the calendar year following the originally scheduled program.
TOURNAMENT INCLEMENT WEATHER
If rain comes into play, we will do everything we can do to stay close to the original game schedule. The TURF fields will limit rain outs and delays. If we need to change the schedule because of the inclement weather, we will do our best to try to maintain the original tournament format schedule. All rain out games may not be made up depending on time constraints.
Any games not played due to inclement weather should refer to the credit index below.
TOURNAMENT CEASED/CANCELLED DUE TO CIRCUMSTANCES BEYOND OUR CONTROL (CBOC)
Not often there are circumstances beyond our control that inhibit us from playing. Examples include, but are not limited to, national disasters, shutdowns instituted via government officials, power outages, etc…).
In cases such as these please refer to our cancellation policy and/or the credit index. It should be understood that if the tournament is cancelled at least 30 days prior to the start date then a full refund or credit can be given. If the tournament is cancelled within 30 days of the start date, or play is stopped during the event, then please refer to the credit index below.
CREDIT INDEX BELOW
Diamond Jacks Payment and Cancellation Policy:
The billing system for the Diamond Jacks is fully automated. A method of payment is required to auto-bill on the due dates indicated. It is the parents’ responsibility to notify Diamond Nation if there is a change in the method of payment (i.e. credit card renewal, account closed). Diamond Nation reserves the right to charge a $25 service fee for all declined transactions. Payments unable to be processed will be considered delinquent and the player may be subject to removal from the program for non-payment.
A ‘second child’ discount of 20% can be applied in the event that 2 siblings are enrolled concurrently in the program. The discount applies to the lower priced selection.
A ‘third child’ discount of 65% can be applied in the event that 3 siblings are enrolled concurrently in the program. The discount applies to the lowest priced selection.
A discount code will be provided upon request by Diamond Nation. Please contact Mike Cust via email mcust@diamondnation.com for assistance.
The following policies are in effect regarding Refund Requests for the Diamond Jacks program:
Requests for refunds due to non-medical reasons must be received 4 weeks prior to the start of the season to be considered a valid request. No requests will be considered if received within 4 weeks of start date of season.
Pricing on the season automatically reverts to the retail value of the season, discounts no longer apply.
A portion of the fee will be retained to cover administrative, scheduling, facility usage and other costs incurred for the program. The portion retained will be 10% of the retail value of the season.
Requests for refund must be put in writing and submitted to Diamond Nation. Electronic submissions will be accepted, provided that a return receipt is requested so that receipt can be confirmed. Email submissions should be sent to mcust@diamondnation.com. Mail in or drop off requests should be sent to Diamond Nation, 129 River Rd., Flemington, NJ 08822 – Attn: Mike Cust.
Requests for refunds due to medical reasons mid-season will be evaluated on a case by case basis and must follow these guidelines:
Pricing on the season automatically reverts to the retail value of the season, discounts no longer apply.
A portion of the fee will be retained to cover administrative, scheduling, facility usage and other costs incurred for the program. The portion retained will be determined on a case by case basis.
Requests for refund must be put in writing and submitted to Diamond Nation. No electronic submissions will be accepted. Mail in or drop off requests should be sent to Diamond Nation, 129 River Rd., Flemington, NJ 08822 – Attn: Mike Cust. All requests for refunds based on a medical reason must be accompanied by a physician’s note.
In the event that the player is injured during Diamond Jacks activity, notification must be made immediately to Diamond Nation. This notification will be accepted via email to mcust@diamondnation.com and must be corroborated by the Incident Report submitted by the Diamond Jacks coach of the team. If it is determined that the player cannot complete the season, a prorated portion of the season may be refunded or held as a credit toward a future season.
Pro-rations will be based on participation, length of season, and number of sessions attended.
All refund requests are subject to review and approval by the General Manager. Diamond Nation will make a determination and process any approved refunds within 30 days of the request.